General Application Procedure
This application procedure applies to Domestic (below 25kVA) and Premium applications (Above 25kVA, excluding SMEs with a load between 100kVA to 200kVA). This includes Additional Load and Meter Separation applications.
1. Application
We are encouraging all customers apply online https://selfservice.kplc.co.ke, submit with the applicable documents (refer to customer checklist below). You will be provided with an Application Reference Number instantly.
2. Quotation
You will receive a quotation based on your specifications in your enquiry.
The following quotation timelines will apply for various application types;
| Application Connection Type | Time |
| Requiring a meter only | 7 days |
| Requiring low voltage extension | 14 days |
| Requiring low voltage extension (Single phase up to 8 kVa) | 28 days |
| Requiring medium voltage extension and/or transformer | 28 days |
| Requiring connection at high voltage | within the period agreed with the Customer. |
A quotation is valid for ninety (90) days within which payment can be made via the following channels;
- Electronic funds transfer (RTGS) to KPLC Bank Account No. 0104074121608
- Mobile money (Pay bill number 888899, Account No: application reference No.)
- Cheque to KPLC (Quote your application reference number and contact number overleaf of the cheque)
- Cash payment at KPLC Payment office
3. Construction & Metering
We will obtain necessary consent where applicable to lay electricity supply lines and thereafter undertake construction and metering within the following timelines;
| Type of Connection | Time |
| Requiring a meter only | 3 days |
| Requiring low voltage extension (Single phase up to 8 kVa) | 14 days |
| Requiring low voltage extension (3 phase above 8 kVa) | 14 days |
| Requiring medium voltage extension and/or transformer | 28 days |
| Requiring connection at high voltage | within the period agreed with the Customer. |
Customer Checklist: Please attach the following documents when submitting your enquiry for supply form
All Applicants
- Copy of National Identification (I.D) or Passport for Non-Kenyans/ Company Registration Certificates
- Copy of your PIN Certificate
- Route sketch map leading to premises where supply is required.
- Copy of title deed and land search documents for ownership of property (to support wayleaves consent)
- Duly filled Supply Contract form (https://bit.ly/3btxjVq)
- Wiring Certificates (Submit any time after issuance of application reference number but before construction of the electricity network)
Meter Separation and Additional Load Application
- Copy of latest Electricity Bill
Additional Requirements for Premium Applications (Businesses)
- Scaled site plan (Preferably in soft copy AutoCADD 2014 lower version/DWG format)
- Load Schedule Details
