Heritage Insurance Company Limited’s Contacts, Services, Offices, Branches & Insurance Packages
See Heritage Insurance Kenya’s details, offices, contacts, services, insurance packages and history: Heritage Insurance Company Limited (often referred to as Heritage Insurance Kenya) is a prominent short-term insurance provider in East Africa.
Here is a summary of key information about the company:
🌍 Heritage Insurance Company’s Company Overview
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Type of Business: Short-term (General) Insurance, including health/medical cover.
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Parent Company: Heritage Insurance is a subsidiary of Liberty Kenya Holdings PLC, which is listed on the Nairobi Securities Exchange (NSE).
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Ultimate Parent: The ultimate parent is the Standard Bank Group, through South Africa-based Liberty Holdings Limited.
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Focus: Heritage Insurance is known for providing a wide range of non-life insurance products.
🛡️ Heritage Insurance Company’s Products and Services
Heritage Insurance offers a variety of policies for both individuals and businesses. These typically include:
| Category | Example Products |
| Personal | Motor Insurance (e.g., Auto Correct), Domestic Package (Home), Travel Insurance, Personal Accident Cover, Sportsman’s Policy. |
| Health | Medical Cover (e.g., HeriAfya Medical Cover, Heritage Blue Health Cover) for individuals, families, and corporates. |
| Business/Corporate | Commercial Motor Insurance, Fire and Fire Consequential Loss, Contractors All Risk, Goods in Transit, Professional Indemnity, Public Liability, Marine Insurance. |
| Employee Cover | Group Personal Accident, Group Life Cover, WIBA (Workers Injury Insurance), and Corporate Medical Cover. |
📞 Heritage Insurance Company’s Contact Information (Kenya)
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General Queries (24 hours): +254 711 076 333
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Business Hours (Heritage): +254 711 039 000
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General Email:
[email protected] -
Head Office Address: Liberty House, Processional Way, P. O. Box 30390 – 00100, Nairobi, Kenya.
They also have a physical presence in other major towns across Kenya, including Mombasa, Eldoret, Kisumu, and Nakuru.
🏛️ Heritage Insurance Company’s Profile & History
| Detail | Description |
| Current Affiliation | Heritage Insurance is a subsidiary of Liberty Kenya Holdings Plc, which is 74% owned by the Pan-African financial services group Liberty Holdings Limited (listed on the JSE). Liberty Holdings is majority-owned by the Standard Bank Group, the largest African banking group by assets. |
| Focus | Non-life (Short-term) insurance, with a strong emphasis on motor and medical insurance. |
| Historical Milestones | The Heritage Insurance Company Ltd was formed in 1976 following a merger between Norwich Union Fire and Legal & General. It has undergone various changes and mergers over the years, leading to its current structure under Liberty Kenya Holdings Plc. |
| Commitment | Known for its history of prompt claims payment, it has received high ratings (e.g., AA rating by Global Rating Company (GRC) for claims paying ability). The company is focused on innovation, including using technology like telematics for products such as the Auto Correct Motor Insurance policy. |
📞 Heritage Insurance Company’s Main Offices and Contacts
Heritage Insurance’s head office is shared with Liberty Life Assurance Kenya. They also have branch networks across the country.
| Category | Details |
| Head Office Address | Liberty House, Processional Way, P. O. Box 30364 – 00100 Nairobi, Kenya. |
| General Queries Phone | +254 711 039 000 (Business Hours) or +254 20 278 3000 (Business Hours) |
| 24-Hour Medical Emergency | +254 711 076 333 (Medical Call Centre) |
| General Email | [email protected] |
| Sample Branch Locations | Nairobi (Head Office, City Center Branch, Stanbic Bank Branch), Thika, Nakuru, Naivasha, Embu, Meru, Nanyuki, and Eldoret. |
📦 Heritage Insurance Company’s Services and Insurance Packages
Heritage Insurance focuses on non-life (general) insurance for individuals and businesses, complemented by life and pension products offered by its sister company, Liberty Life Assurance Kenya.
🏥 Medical Insurance (General & Corporate)
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Individual/Family: HeriAfya Medical Cover offers flexible and affordable healthcare for individuals and families, allowing customization of coverage limits.
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Corporate/Group:
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Liberty Blue/Heritage Blue plans (Blue Core, Blue Lite, Blue Classic, Blue Plus, and Global Elite) providing comprehensive, flexible health solutions for corporates and multinationals, with options for local, East Africa, or pan-African/worldwide coverage.
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Includes in-patient, out-patient, and major disease benefits (cancer, organ transplants, renal dialysis).
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🚗 Personal Insurance
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Motor Insurance: Covers vehicles, including the innovative Auto Correct Motor Insurance policy, which uses telematics to adjust premiums based on driving behaviour.
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Domestic Package: Protects your home (building and contents) against risks like fire, flooding, theft, and also includes coverage for domestic workers and legal liability.
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Travel Insurance: Offers cover for trips.
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Personal Accident Cover: Provides financial support following injury, disability, or accidental death.
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Sportsman’s Policy: Protects sports enthusiasts and licensed gun owners from legal and accidental risks associated with their hobbies.
💼 Business and Asset Insurance
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Commercial Motor Insurance
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Property & Asset Protection: Includes policies like Fire and Fire Consequential Loss, Industrial All Risk, Contractors All Risk, Marine Insurance, Goods in Transit, Machinery Breakdown, Electronic Insurance, and Terrorism Cover.
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Liability: Covers Professional Indemnity, Public Liability, and Employers Liability (WIBA – Workers Injury Insurance).
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Fidelity Guarantee and Surety Bonds.
📈 Associated Products (Through Liberty Life Assurance Kenya)
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Retirement: Boresha Maisha Individual Pension Plan, Boresha Ustaafu Income Drawdown.
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Life/Investment: Group Life Cover, Hekima Critical Illness Plan, Legacy Funeral Cover, LifeVest Investment Plan, and Soma Plan (Investment plan for future goals).
Heritage Insurance Company’s Product List
A. Personal
1. Secure My Retirement
2. Protect My Family
3. Achieve My Goals
3. Protect what I own
- Recommended Products
- Legacy Funeral Cover
- Hekima Critical Illness Plan
- Personal Accident Cover
- Heri Afya Medical Cover
The ‘Contact Us’ Page
Get in Touch
- Liberty: +254 711 028 000
- Heritage: +254 711 039 000
- Email 1: [email protected]
- Email 2: [email protected]
- Physical Address: Liberty House, Processional Way
- Postal Address: P. O. Box 30364 – 00100 Nairobi, Kenya