How to apply for lost Knec certificate replacement, results confirmation

Here is the latest procedure on how to apply for Examination Results Confirmation and Certification Results Certification Letter, and other services.

The Query Management Information System (QMIS) is an electronic platform for online submission and processing of queries relating to examination results such as Certification of Examination Results for candidates who have lost their certificates, Confirmation of Examination Results and Equation of Foreign Qualifications.

Other queries handled by the system include:-

1. Bio data amendments (name, photo, gender, year of birth, birth certificate number, citizenship, entry code.
2. Direct Recoveries for KCPE/KCSE result slips, certificates and result printout.

• Results (marks) queries i.e. absenteeism, missing marks and payment queries.

Below is a detailed schedule of the QMIS process:-

A client needs a computer/mobile phone with internet access.

1. Use the web address https://qmis.knec.ac.ke to access the QMIS system;
2. If  new, the  user is then prompted to register, a registered user however  logs in using their credentials;
3. The Client then accesses the User Manual. The User can at this point identify the requirements relevant to his query and upload scanned copies of the requisite documents;
4. They then make a payment of the amount as prompted by the system. Payments are by M-pesa;
5. Upon successful processing of the query, KNEC, using the Client’s provided email or phone number, notifies them to collect their processed document(s). A client is at the point of collection required to avail original copies of the documents they had attached during the application process.

NB:  The Client username and password are confidential. Do not disclose these to a third party.  You MUST key in a valid email address and/or mobile phone number to receive feedback.