Kenya Power (KPLC) contacts and offices

The Kenya Power and Lighting Company PLC (Kenya Power) owns and operates most of the electricity transmission and distribution system in the country and sells electricity to over 8 million.

The Company’s vision is to be Kenya’s energy solutions provider of choice by providing quality and reliable service to power people for better lives and enable the country’s socio-economic development in a sustainable manner.

Kenya Power’s key mandate is to plan for sufficient electricity generation and transmission capacity to meet demand; build and maintain the power distribution and transmission network and retail electricity to its customers.

The Government has a controlling stake at 50.1% of shareholding with private investors at 49.9%. Kenya Power is listed on the Nairobi Securities Exchange.

KENYA POWER CONTACTS

Contact Centre hotline numbers 97771 or 0703070707 or 0732170170 for service-related enquiries.
National Contact Centre: 97771 or 0703 070 707 | 0732 170 170
USSD & Telephone Number: Dial *977# or +254 203201000
Email Us: customercare@kplc.co.ke

KENYA POWER Mission

Powering people for better lives by innovatively securing business sustainability.

By striving to provide world-class products and services that delight our customers and transform lives as we ensure viability of our business.

KENYA POWER Vision

Energy solutions provider of choice.

By becoming the preferred energy solution for businesses and individuals, we empower our customers to achieve more and reach their full potential

KENYA POWER Core Values

We put our customers first as they matter most

We work together as one team to achieve our goals

We are passionate about powering the nation

We believe in integrity and delivering on our promises

We strive for excellence in all that we do

We are accountable to our customers and stakeholders

KENYA POWER Quality Policy

The Kenya Power & Lighting Plc. is committed to provide cost effective, reliable and quality power that delights customers and betters peoples lives. Ín pursuit of this undertaking, suitable technologies and innovations shall be embraced to improve power network and customer service.

Quality objectives based on the Corporate Strategic plan shall be established at relevant functions, levels and processes within the organisation. The Board, Management and staff of Kenya Power are committed to effective implementation and continuous improvement of the Quality Management System that complies with ISO9001:2015 standard and other applicable requirements.

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