The National Hospital Insurance Fund (NHIF) is committed to ensuring members access outpatient services based on their medical needs, convenience and preference.
NHIF has introduced Self care platforms which allow members to choose new, confirm existing or change preferred outpatient hospital for themselves and their dependents.
Use the fallowing platforms:
- USSR code *155# on all mobile telephone networks
- NHIF Mobile App (My NHIF)
- NHIF website (http://www.nhif.or.keihealthinsurance Inhifselfcarei)
To access the above platforms the NHIF members, need to update their telephone numbers with NHIF.
To add or change a mobile telephone number call NHIF Official Customer Care on 0800 720601 or email customercare@nhif.or.ke
You can also visit the nearest NHIF branch office for assistance.
READ ALSO; NHIF medical cover services; how to register and pay monthly subscriptions through your mobile phone
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