NHIF/ SHA services: Guide on how to select and change outpatient facilities/ hospitals

NHIF services online. Your ultimate guide.

The National Hospital Insurance Fund, NHIF, provides various medical covers to members. NHIF provides outpatient services to members based on their medical needs, convenience and preference. To register for these services a member must first update his/ her telephone number with NHIF. This can be done by calling NHIF customer care on 0800720601. You can at the same time send an email via customercare@nhif.or.ke.

Once your phone number is verified you can then select your outpatient facilities by using the NHIF USSD code *155#. This service is accessible via all mobile telephone networks.

Secondly, you can also use the NHIF mobile App (My NHIF). This App is available for free download from Appstore (as NHIF) and Google Play store (as My NHIF).

Finally, you can use the NHIF official website; http://www.nhif.or.co.ke/healthinsurance/nhifselfcare/

USING THE NHIF SELFCARE WEBSITE

The NHIF self care website offers flexibility in managing your account. With this website, you can select/ change facilities, check your status and seek help.

You can log onto the website by using the address; http://www.nhif.or.ke/healthinsurance/nhifselfcare/
Enter your ID Number and click ‘Continue’.
A one time password/ PIN will be sent to your registered phone number. This PIN is only valid for a maximum of one day (24 hours).
Enter the PIN and select ‘Verify’.
You will then log onto the Membership area/ your account’s dashboard.
To change/ select your preferred outpatient facility, click ‘Facilities’, followed by ‘Change Outpatient Facility’.
Select your county and preferred facility.
It is important to note that your preferred facility may not be displayed once you enter the county name. Thus, type the name of your preferred facility. The system executes an automatic facility search. Click on the facility you would be interested with. In case there are more facilities with same name then enter the correct ‘Facility Level’. There are five levels of hospitals to choose from.
When all is done correctly, then, finally click ‘Change Facility’.
To know that your selection has been successful, the NHIF selfcare system will send an automatic message with your membership number, preffered facility and county.

USING THE NHIF USSD CODE

This another way that you can utilize in managing your NHIF account.

Dial *155# from any line and follow the screen prompts.

Finally, you can use the NHIF mobile App. You can download the new NHIF selfcare App from Play Store as ‘MY NHIF’ or App Store as ‘My NHIF Selfcare’. Read full guide here;

The New NHIF Self-care Mobile App: How to download and use the App

Take advantage of the open window to select your preferred outpatient facilities, today. Have a great time.

Here are links to the most important news portals:

Checking Your Account Status

To get your account status via your mobile phone:

Compose a new sms
Type the letters “ID”, a space, then your
ID number (or passport number if applicable) e.g ID 12345678
Send to 21101
Note: Charge for this service is Kshs 10 only.

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