Frequently Asked Questions – Members

How to Register for New Members

For Member Pre-Registration

  • Click Member Self Service link
  • For members already registered with NSSF click Existing Member eCertification link. In case you don’t remember you NSSF membership number, visit the nearest NSSF branch for assistance.
  • For New member (without prior NSSF registration number) click Member Registration.
  • Complete the form displayed accurately.
  • Print the application notification and contact the nearest NSSF office for certification.
  • Contacts for the nearest NSSF branch are available on the same web page.

How to Activate for Existing Member Account

Member Activation

  • Once issued with a Pin Key from NSSF office, go to Member Activation.
  • Type in Username, Password, and Pin Key then click Activate to complete activation.

How to Certify for Existing Member Account

Member Recertification

  • If you have forgotten your Username and Password, click Member Recertification and re-enter the application details with new Username and Password.

How to Recover Credentials

Forgot/Lost Password

  • In case you have forgotten your password, click on the Recover Forgotten/Lost Password Credentials link then fill in the mandatory fields. Note: You must have activated your account to be able to reset the password

Top up your NSSF Voluntary Contributions

How To Top up your NSSF Voluntary Contributions

  • Pay via Mpesa, Paybill number 333300 quoting your full NSSF membership number, including leading zeros and the trailing ‘X’ character where applicable as the account number

Frequently Asked Questions – Employers

Employer Pre-Registration

  • Click on the Employer Self Service link
  • For employers already registered with NSSF click on the Existing Employer eCertification link.
  • For New employer (without prior NSSF registration number) click on the Employer Registration link.
  • Complete the form displayed accurately.
  • Print the application notification and contact the nearest NSSF office for certification.
  • Contacts for the nearest NSSF branch are available on www.nssf.or.ke/branches

Employer Account Activation

Employer Activation

  • Once issued with a Pin Key from NSSF office, click on the Employer Activation link.
  • Type in Username, Password, and Pin Key then click Activate to complete activation.

Employer Recertification

Employer Recertification

  • If you have forgotten your Username or Password, click on the Employer Recertification link and re-enter the application details with a new Username and Password.

How to Prepare your NSSF Return

How To Prepare your NSSF Return

  • Prepare payroll excel file (Download payroll template from Employer Self Service Resources page)
  • Convert payroll file to NSSF return through Payroll Converter. Select the eConverter from Payroll to SF24 Option.
  • Type in NSSF Employer Number
  • Type in Payroll Period (MM/YYYY, eg 08/2016 for August 2016)
  • Select Payroll Type (Select Regular except for special cases)
  • Select desired level of contribution
  • Upload Payroll File to convert
  • View the generated NSSF Return file (SF24) and save to your desired location

How to Recover Credentials

Forgot/Lost Password

  • In case you have forgotten your password, click on the Recover Forgotten/Lost Password Credentials link then fill in the mandatory fields.
  • Note: You must have activated your account to be able to reset the password.
National Social Security Fund, NSSF,
National Social Security Fund, NSSF,
National Social Security Fund, NSSF,
National Social Security Fund, NSSF,
National Social Security Fund, NSSF,
National Social Security Fund, NSSF,

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