FREQUENTLY ASKED QUESTIONS FOR PASSPORT DELIVERIES
Is my passport safe from fradulent copying or illegal duplication
1. How do I collect my passport?
2. Which is the tracking no?
3. I lost/ misplaced the photo token receipt and therefore I don’t have the tracking number
4. I received a message to visit the Link for passport collection. What is the procedure?
5. I made a request for my passport to be delivered and I have not received it yet after the 48 hours.
6. I paid via mpesa but order was not processed
7. I paid for my passport and did not receive confirmation from Posta as indicated what the issue is.
8. I paid money to a wrong paybill
9. I want my passport to be delivered to my nearest post office but I cannot locate the office in the list.
10. My name is spelt wrongly in the passport.
11. What documents should I come with when collecting the passports?
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