The New NHIF Portal (Social Health Authority, SHA)- Register & Login

How to Register for the Social Health Authority, SHA

The Social Health Authority Portal Login

The National Hospital Insurance Fund, NHIF, has now been renamed to Social Health Authority (SHA). Get all the details on SHA, including registration, requirements and portal login in this post.

Overview of the Social Health Authority, SHA

SHA facilitates healthcare services from enlisted providers by pooling contributions—ensuring equitable distribution of quality healthcare.

The Social Health Authority is established under section 25 of the Act and is utilized to pool all contributions made under the Act.

SHA is designed to provide healthcare services from empaneled and contracted healthcare providers and healthcare facilities on referral from primary health facilities. The Social Health Authority ensures that every resident in Kenya can access a comprehensive range of quality health services they need without the burden of financial hardship.

Benefits of the Social Health Authority, SHA

The benefits under the Social Health Authority include Preventive, Promotive, Curative, Rehabilitative and Palliative health services. These are provided at level 4, 5, and 6 health facilities under the fund.

What is Covered under the Social Health Authority, SHA?

The Social Health Authority covers integrated preventive, promotive, curative, rehabilitative, and palliative health services at level 4, 5, and 6 health facilities.

This includes emergency services, critical care services beyond the benefits in the essential healthcare benefits package, treatment and management of chronic illnesses beyond the benefits in the essential healthcare benefits package of the Social Health Authority.

Who Qualifies to Register for the Social Health Authority, SHA?

Every person resident in Kenya is required to apply for registration to the Authority as a member of the Social Health Authority within ninety days upon the coming into force of these Regulations.

The application must be accompanied by a copy of the national identification document or any other approved document, and for children without identification, documentation provided by the state department responsible for social protection.

How to Register for the Social Health Authority, SHA

Registration for the the Social Health Authority, SHA is easy and straight forward. Use any of the following methods/ platforms.

Web Self registration Registration for the Social Health Authority, SHA,

Step 1: On your web browser, open the SHA website using the link: https://sha.go.ke/afya/pre-register

From the SHA website, click on register and start the registration process.

Take a few minutes to go through the policies, instructions for self-onboarding and the terms and conditions before continuing to the next step

Step 2: Go through the self-registration process

After reading the terms and conditions, enter your details on the subsequent pages then proceed to finish your self-registration.

Step 3: Review the details and finish application

Confirm the details entered on the application and submit accurate data required.

USSD Self registration for the Social Health Authority, SHA,

You can easily register by using your phone through the simpole steps below:

Step 1: Dial the USSD code on your phone

Dial *147# on your mobile device then proceed to accept the SHA terms and conditions.

Step 2: Enter your ID number

Enter your Kenyan the identity card number and first name for verification. Then proceed by confirming your details.

Step 3: Complete registration process

Enter all your details accurately and await a confirmation message to confirm you registration once done.

Assisted enrolment registration for the Social Health Authority, SHA,

You can equally visit your nearest Authorized SHA Agent and ask for assisted activation.

Step 1: Visit your nearest Huduma Centre/agent

Go to your nearest Authorized SHA Agent and ask for assisted activation for your Social Health insurance. Make sure to carry your National ID card to facilitate the process.

Step 2: Information Capture

A SHA agent will capture all necessary personal information, including civil status and details of dependents where necessary.

Step 3: Preview and finish application

Preview the details of the application that you have provided. If the information entered is correct, the application will be submitted, biometrics captured and the application completed.

Frequently asked Questions on the Social Health Authority, SHA

What is the Social Health Authority?

The Social Health Authority is established to pool all contributions made under the Act, purchase healthcare services from empaneled and contracted healthcare providers, and pay for the provision of quality healthcare services to beneficiaries. It also receives contributions for indigents, vulnerable persons, and persons under lawful custody.
How can I register for the Social Health Authority?

Every person resident in Kenya shall apply for registration to the Authority as a member of the Social Health Authority within ninety days upon the coming into force of the regulations, using Form 1 set out in the First Schedule and accompanied by a copy of the national identification document or any other document approved by the Authority.
Who is eligible to register for the Social Health Authority?

Every person residing in Kenya is required to apply for registration to the Social Health Authority, with specific provisions for children who lack identification documents.
What Identification documents are required for registration?

You require a National ID Number as an adult. For children, a birth certificate. Foreign residents may use their Foreign Resident Certificate (Alien ID) or a Refugee ID for refugees.
Can children be registered for the Social Health Authority? If yes, how?

Yes, children can be registered for the Social Health Authority. An application or a child without a form of identification should be accompanied by documentation provided by the state department responsible for social protection.
What are the benefits covered under the Social Health Authority?

The fund covers integrated preventive, promotive, curative, rehabilitative, and palliative health services provided at level 4, 5, and 6 health facilities.
How are contributions to the Social Health Authority made?

Contributions to a Social Health Authority shall be through payroll deductions for employed individuals, direct contributions from self-employed individuals, and government subsidies for indigent and vulnerable populations.

Are employers required to contribute to the Social Health Authority for their employees?

Employers will contribute a 2.75% of their employees’ salaries to the health insurance fund.
What healthcare services are purchased by the Social Health Authority?

The fund purchases healthcare services from empaneled and contracted providers, including primary healthcare services, referrals to secondary and tertiary care, and specific packages for chronic and critical illnesses.
How can beneficiaries access healthcare services under the fund?

Beneficiaries access healthcare services from empaneled healthcare providers, who then provide the necessary services covered under the fund. This shall require biometric verification.
Who qualifies as a dependent under the Social Health Authority?

Dependents typically include the spouse, children, and sometimes other relatives of the primary insured who depend on them for financial support and are included under their coverage.
Can indigent and vulnerable persons receive coverage under the Social Health Authority?

Yes, the fund specifically receives contributions for indigents, vulnerable persons, and persons under lawful custody, indicating provisions for their coverage.
What is the role of empaneled and contracted healthcare providers?

They are healthcare providers and facilities contracted by the fund to provide a range of healthcare services to beneficiaries, ensuring access to quality care.
How does the Social Health Authority ensure the quality of healthcare services?

Quality assurance mechanisms likely include the accreditation of providers, regular audits, and adherence to clinical guidelines to ensure beneficiaries receive high-quality care.
What are the obligations of households in relation to the Social Health Authority?

Households are required to register all eligible members and contribute to the fund, ensuring coverage for all dependents.
Are there any specific benefits for chronic and critical illnesses?

The fund provides for the treatment and management of chronic illnesses and critical care services beyond the essential healthcare benefits package.
How can I list beneficiaries under my Social Health Authority coverage?

At the time of registration or updating membership details, contributors can list their dependents to be covered under their health insurance.
What happens if a member fails to make contributions to the fund?

Members who fail to make contributions may face suspension of benefits until contributions are resumed.

The Social Health Authority, SHA, Contacts

You can get Help & Support here:

Email: info@sha.go.ke

Physical Assistance: NHIF Building, Community Area, Ragati Road

Telephone Number: 0800720601

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