Did you know that it is now mandatory for you to register and update your Safaricom and Airtel Sim cards? Well.

In an advisory issued by the Communications Authority, CA, every owner of a SIM card must register the line at the relevant shops or authorized dealers.

How to Update Your Safaricom SIM Card Details

If you haven’t registered or updated your Safaricom SIM card details, now is the time. Urgently visit the nearest Safaricom shop, dealer, or agent with original ID to get started.

This is particularly important if your details were erroneously entered, you changed the details of your ID, you lost your SIM card and can’t replace it, or if you are the rightful owner of a SIM card and the system tells you that it has already been registered by someone else.

Updating your details is a simple process that takes less than two minutes. This way, you don’t have to worry about being subjected to a lengthy process that consumes most of your time.

When you visit the nearest Safaricom shop, dealer, or authorized agent, they will:

Key in your mobile number

Scan the back of your original ID

Capture a photo of you and that on the front of your ID

Sign the online document (both the customer and the agent)

Then the agent submits the details.

Please note that the person who has registered the line must be the one updating it.  For example, husbands who register lines on behalf of their wives.

Similarly, minors must be accompanied by a parent or a guardian whose details will be used to register the line until they come of age.

At this point, the two will also be required to visit a Safaricom Shop, customer care desk, Dealer, or Agent with their original IDs to update the details.

During the SIM card details upgrade, it is also possible to transfer ownership when both individuals visit Safaricom shop with their original IDs.

What if Your ID Has Illegally Registered Numbers?

Safaricom launched the USSD Code *106# to help address many of the SIM card functions you might need, including checking for numbers registered with your ID without your consent. Using this menu, you can:

Check your number(s) alongside the details used for their registration

Report unknown numbers illegally linked to your ID

Cancel any reported numbers

If you want to check the numbers associated with your National ID, just:

Dial *106#.

Select 1: Check my numbers.

It will show you all the numbers registered with your details. And if there are numbers there that you can’t recognize, you can simply:

Dial *106#or go back to the Home

Select 2: Report unknown number

Choose the number you do not know.

Double-check and confirm the number for reporting

If you accidentally report one of your valid numbers, you can return to the menu, cancel the reported number, and start again.


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