Kenyan retirees will soon be able to get their payments in one day as the National Social and Security Fund (NSSF) moves to address the incessant delays that have faced the fund.
NSSF Chief Executive Officer (CEO) David Koros emphasized the significance of resolving persistent waiting times in the processing of claims, citing the NSSF’s track record of up to a year-long claim delay.
This brings to an end, the long wait for the funds which has caused agony to retirees.
The NSSF 2023-2027 Corporate Strategic Plan aims to address challenges identified during the mid-term review of the last Strategic Plan 2019-2022 in efforts to improve service delivery for customers, various departments, and relevant stakeholders in the country.