Helb Compliance Certificate - Simplified procedure

A: 100% PENALTY WAIVER

How to take advantage of the 100% COVID-19 Penalty Waiver:

Have you registered your account on the HELB Portal? If yes, Click here to sign in and access the Portal.

2. If you have not, click here to register.

3. Once you are logged in Click on services then under Penalty waiver click on Get Waiver

4. The system will process your request and provide feedback depending on loan balances. See example below:

5. Click on Print waiver request and a sample PDF will be generated as attached.

100% COVID-19 Penalty Waiver Portal User Guide

Click here to access the 100% Penalty Waiver Portal User Guide.

Repayment Methods:

Mobile Payment Services: M-PESA

Using M-PESA (Safaricom) Money Transfer:

Select pay bill option
Enter HELB business number as 200800
Enter your national ID number as your account number
Enter amount you want to pay
Enter your secret PIN number
Confirm transaction and send

Note: The transaction reflects in your statement immediately after the transaction.

Using M-PESA (Safaricom) Money Transfer for Employers

Upload the remittance schedule
Generate the E-Slip
Go to the M-PESA menu and click on Lipa na M-PESA, then Paybill
Enter 200800 as the business number
For the account details, enter the generated E-Slip number as the account number
Enter your PIN number
You will receive a confirmation message for payment

Note: The transaction will reflect in the employer statement and posted to individual loanee statements.

Bank Deposit

All payments are payable to Higher Education Loans Board, by crossed cheque, bankers draft, direct transfer/standing order/EFT or cash deposit to HELB collection A/C in any of the following banks:

Bank Name	Account No.	Branch	Electronic Funds Transfer (EFT) Swift Code
Citibank	300 040 012	Nairobi	CITIKENA
Co-operative Bank	011290 612 228 00	University-way	KCOOKENA
Absa Bank	077 501 8216	Barclays Plaza	BARCKENX
KCB Bank	1103 266 314	University-way	KCBLKENX
Standard Chartered Bank	010 801 826 4700	Koinange street	SCBLKENX
Equity Bank	055 029 357 3408	Equity Center	EQBLKENA
National Bank of Kenya	01001060391100	Harambee Avenue	NBKEKENX
Family Bank	035 000 024 971	Family Bank Towers	FABLKENAXXX
SBM	0332084215001	Delta House	CKENKENAXXX
NCBA	1002247638	NIC House	CBAFKENX
Kingdom Bank	11748527001	Koinange street	CIFIKENAXXX

For more information regarding the 100% COVID-19 Penalty Waiver,

Our Official Contacts are:

1.Customer Experience Centre: Anniversary Towers, Ground Floor.

2. Contact Centre:

3. Huduma Services:

B: COMPLIANCE CERTIFICATE

If you are up to date with your loan repayment or you have never benefited from HELB loan, you can apply for HELB Compliance Certificate from the HELB Portal or e-Citizen Portal.

Loanee Compliance Certificate

This Certificate is issued to the beneficiaries of HELB loan who are up to date with their loan repayment. It is also issued to the beneficiaries who are still within the repayment grace period. Once a beneficiary has completed repaying the loan, he/she is issued Certificate of Clearance. This service is not charged.

Non-Loanee Compliance Certificate

If you did not benefit from HELB loan, you can apply for the Non-loanee Compliance Certificate from the HELB Portal or e-Citizen Portal. This service is not charged.