Question: I have made an error while paying. What should I do?
Answer: E-mail us the transaction details (transaction code and phone number used in making the payment) via with a request to reverse. Reversals take at up to seven days.
Question: What are the common errors made when making payments?
Answer: – Failure to use the correct IPay Bill No. (820201) – Incorrect account number – Incorrect transaction code (typing letter O instead of zero (0); letter I instead of number 1 and letter U instead of V).
Question: I have paid but when I submit the code I get a response that the payment is not found. What is the problem?
Answer: It takes up to five minutes for payments to reflect in the system, so you should keep submitting the code till it accepts.
Question: Do I have to pay for the Third Revision of Choices?
Answer: You need not pay again if you paid during the previous revision exercise. Use the same M-Pesa transaction code.
Question: How can I know whether I am required to do a third revision?
Answer: On to your portal (dashboard), you will see a message informing you to revise your choices. An SMS has also been forwarded to the phone number you submitted with the application.
Question: How can I know whether I have provisionally secured a course?
Answer: Log in to your Student’s Portal and you will find the information on the Dashboard.
Question: I have provisionally secured one of the courses I applied for, but which one is it and where?
Answer: You will be provided with those details during the official release of the placement results at the end of the process.
Question: I have not secured any of the courses I applied for at the second revision yet I met all the minimum requirements!
Answer: Applicants compete for limited vacancies and some are left out due to the competition. You should select other courses during the third revision.
Question: What if I do not like the remaining courses?
Answer: You can choose the best of the available courses then try and change the course later, after placement, during the inter-institutional transfers.
Question: I cannot find some courses on the portal yet they were there during the first and second revision of choices. Why have you removed them?
Answer: Courses that are already full are no longer available for application. Please apply for the available programmes.
Question: When I enter a programme code on the application form, it indicates the programme is unavailable. What does that mean?
Answer: The programme is filled up or is not on the KUCCPS portal for this year’s placement of government-sponsored students.
I paid the money on 15/02/2024 up to now it has not reflected in my kuccps portal what is the problem?
have been trying to verify payment for a while now and it keeps telling me to wait for the payment to reflect …I’ve been waiting for hours and still no change …how will I know the process is completed without verification of the code and yet it is paid for already
I have paid the application fee 1500 on 24/02/2024 but it is not responding bring error I have tried since the whole day of yesterday but still payment not forward what is the problem
Have been trying to login for my brother whom I assisting but I kept receiving messages incorrect details despite verifying the same to be corrected. This is not an isolated case, I have received three more cases
I applied for the courses I wanted and I met all the minimum requirements. I opened the portal on the dashboard and it says “Kindly revise and make new choices for placement.” . What does that mean?
even mine
Have made payment through pay bill 222222 and I have the REF code but it responds that I have to wait for the payment to reflect yet I did transaction on 15/02/2024
I wonder whether I was being conned by E-Citizen platform because I made kuccups payment using their paybill with account provided by kuccups portal and when I submit the ref number the payment is not reflected.what can be the problem??
I get D+in English and I want to be a teacher of Chemstry and physics. But I colify for the remaining subjects.
Maths B
Kiswahili A-
English D+
Physics B
Chemstry B+
Can I be a teacher. If not what can I do to be ateacher of chemstry and physics.
I have also an issue, i have paid application fee but in submitting the course codes it indicates that service unvailable, what is wrong with it?