How to register for the Mpesa *334# service

Using M-PESA line, the customer will:

  • Dial *334# select My Account>> Select M-PESA Statement
  • Select Register for Email Statement>>Accept Terms and Conditions
  • Enter your email address and verify your request using your M-PESA PIN;
  • You will receive an SMS confirmation that your registration request has been received and is being processed.

After registering, customers will receive a notification on the email address provided, with a validation code/OTP. The validation code/OTP shared on email will be used to verify the email provided as shown below:

  • Dial *334#
  • Select My Account
  • Select M-PESA Statement
  • Select Option 1 – Verify Email using OTP >>Enter OTP sent on the email provided.

The customer will receive a notification informing them that:

  • They have successfully registered their email address to receive monthly M-PESA statements.
  • They have been opted out of the old M-PESA Statements service.

Note: The OTP generated is valid for 24 Hours from the time of request.  However, another OTP can be generated from the M-PESA statement Menu on USSD which the customer can use to verify their email address.

After registration, customers will access M-PESA statements using the below easy to follow steps:

  • Dial *334# from your M-PESA registered line
  • Select option 7 – My Account
  • Select option 3 – M-PESA Statement>> request either full statement or mini statement
  • Your statement will be sent to your email and a notification sent to you on SMS.

Note: M-PESA customers will receive monthly statements sent once between 1st and 5th of every month


Please enter your comment!
Please enter your name here