Simplified process of Updating Safaricom SIM Card Details:

  1. Visit the Safaricom Portal at
  2. Enter the Phone Number whose details you with to update
  3. Agree to the Privacy Policy and Click Next
  4. You will receive a ONE TIME Password (OTP) which you should enter to continue
  5. You will then see a list of all phone numbers that are registered under you.
  6. Select the phone numbers that are yours, the ones you know. Then click next.
  7. Now upload a picture of your ID both front and back sides separately.
  8. Make sure the pictures are clear and properly cropped to only focus on the ID bit.
  9. Click Verify!

Updating your sim card Using mySafaricom App

  1. On the mySafaricom App home page, there’s a notice to verify SIM details
  2. If you can’t find it, go to the Account page and click “Update SIM Registration Details”
  3. Go through the steps above and provide required details
  4. Verify your numbers
  5. And your’e done.


  1. Currently I’m in Saudi Arabia I tried to update my safaricom line but it wasn’t successful because I can’t get the otp as the line have no network please help


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