Shock for teachers as AON Minet places them in lower job groups, reducing their benefits

Teachers have been caught by a huge surprise after realizing that AON Minet which provides medical cover to them decided to place them in lower job groups. Teachers who logged onto their accounts discovered that they had been placed in lower grades meaning they will enjoy limited services and cover. This is because the cost of the medical cover provided to teachers is dependent on the respective teachers’ job groups.

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A spot check on the TSC contracted AON portal, the teachers have been placed in inferior grades and thus will not enjoy all benefits attached to the current job grade. Teachers complained that their details on the AON portal showed a grade lesser than where placed currently by their employer, the Teachers Service Commision (TSC).

“Login into Aon minet self care portal using the link above (  and check the job group you are listed into and gender. This is because a majority of us are listed in job group K and yet you are in Job group L or above, thus depriving you a significant amount of cash e.g the inpatient cover for K is 450,000 while in L its 600,000,’ complained one teacher.

It is notably not possible for one to change the Job group by self because the tab has been disabled by AON Minet. Consequently, one should visit the AON offices or contact them via phone for assistance before December 6. To view a list of all AON Contacts and Physical offices please click on; All contacts, physical location and names for the AON Minet county managers and how to easily register

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Minet says TSC to blame

But on contacting AON Customer care, the company said it was not the one to be blamed, rather the erroneous data from TSC. “This data on the job group comes from TSC headquarters. You can request the employer to make amends so that we are able to amend on Minet’s side,” read a response from the provider.  

Minet could later retract on its earlier statement and said the hitch was caused by a technical hitch. “This (erroneous capture of job grades) is being resolved and should be ok before the end of the day. Please check later today. It (the error) was caused by migration of data into a new system”, read the Minet response. 

TSC recently renewed AON Minet contract for another period on three (3) years.

Remember to update details of your dependants.

The medical scheme allows for change of dependents at the beginning of a policy year. If you wish to do this you have until 6th December, 2019. These changes will officially take effect in the month of December. Kindly log in to, click on change of dependent, fill in the changes as required and attach supporting documentation as listed on the form.


Once dependants have been registered, it is important to check on the AON portal to see if the captured details are correct. But, the dependants must first be captured on AON portal. This can be done by using the Minet Self Service Portal; The same portal can be used to upload dependants’ supportive documents.

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After successfully registering, one has to provide proof via uploaded documentation. The documentation includes that for all dependants. The following documents are required, where necessary:

  • 1). Adoption document; for any adopted child.
  • 2). Birth Certificate/ Birth Notification for all registered children.
  • 3). Change of Dependant document.
  • 4). Change of details document; whenever an amendment is made to the originally declared information.
  • 5). Marriage document/ Marriage certificate.
  • 6). National Identity Card.
  • 7). Proof of Disability.
  • 8). Proof of school (A school ID is required).

For more details on the AON Minet Medical Cover…  Visit the TSC News Portal by clicking on: 

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